Walmart Delivery: All the time we wasted in order to save time

 

In the photo above, what you see is an expensive package of Hawaian sub buns (hoagie buns) with one missing!  Apparenly someone in the pathway of our Walmart grocery order yesterday got hungry and helped themselves! 

We started out with Walmart Delivery during the pandemic, never joining for longer than a month at a time. We would get frustrated and not renew, only finding ourselves back when our life was too busy or too tiring or too whatever to warrant a long grocery-shopping trip. Then when Walmart offered a year's membership for half price, I jumped on it.  (There are no refunds on yearly memberships, just saying.)

We have had a few unusual items arrive with our orders, and we have had a few orders almost not arrive....we looked outside once to see our groceries being unloaded across the street.  The young neighbor happened to realize it and redirected the delivery.  We had one or two call us and ask which mailbox was ours that they couldn't figure it out.  So, we actually purchased a solar-powered light-up house number sign which we placed near the driveway entrance.

Fast forward to the past couple of months, if you will. Let's look at the last five deliveries.

First one: we receive the wrong groceries.  I realized it when I saw ken carrying in a bunch of milk!!  We had juat bought milk,  too, and there were milk jugs everywhere! 

The bags were clearly marked Bishop on each bag! I quickly called the store who gives you a 1-800 number to call.  In a foreign dialect, I was told to keep the groceries and I would be refunded in 10 days. They cannot just quickly turn around and correct the mixup once groceries are delivered.  

So you might ask....what free goodies did we get?  Lol. Barely nothing we could use! We got baby oil, half and half cream, feminine products I don't use, a large case of very, very sweet tea, and other item we don't use, like or need. 

So during one of many conversations to be sure our refund was being processed, we were awarded a 10 dollar code...which would be nice if it was for merchandise....nope just to get speedy delivery, as Mr. ROGERS WOULD SAY.  So I placed an order with speedy delivery, and we actually got it!!! One out of 4 ain't great!

Next order, we were waiting while listening to a football game,  The order was supposed to come between 7 to 8 or 9...well it didn't.  And then we get a message it will be delayed by 2 hours.  Ugh.  Finally !fter 11:15 my husband turned off the outside lights. I talked to several people, some of which were only slightly fluent in English, before I was assured it was cancelled and I would be refunded, albeit within 10 days.

That was it, I said....

Until a week or so passed and we were sick.  So, I ordered what we needed. Another ball game was going on.  Sadly though, I spent whole 3rd quarter on the phone with Walmart. You guessed it.....no order.  Then we get a message it was delivered. ....to a neighbors house in the dark at 9 pm. I was on the phone with the manager when we figured out whose door was in the pic.  So Ken had to go in the car and retrieve our groceries in the dark.  

I had to chase down all these "refunds" to be sure I was getting them.  This time, the local manager said to call that number and the long lost groceries would be refunded in 10 days ..  even tho we hoped to retrieve them.  Also, he said, he would have a 100 dollar gift card for us if we would come in and ask for him.  

So we did...and about 25 minutes later of waiting at the service desk, we finally got it, determined to do any future shopping in the store.

Well, we were out of everything and so tired.  Yes, you guessed it...I ordered again.

The Store Manager told me to call him first to be sure we got our groceries.  He also said that he gets his orders from another store, and had to chase around his neighborhood twice to find his.  Well, isn't that comforting?

I did, and they were supposed to come between 7 and 8 pm. 8 pm...no groceries....on the phone again...ugh.  The Delivery Dept. Manager says most of their workers quit yesterday.  (Not my circus...etc)  but he was assigning my groceries at that time.  They did come, although an hour late. And, they probably wouldn't have come at all had I not had such horrendous experience already reported to the Store Manager.

Ken is carrying up bags, and I am putting away.  He says, " You sure got a lot of bread."  No. I got two bags of sub buns to accommodate lots of meat and cheese, and I ordered one loaf of bread.  LOL, there were multiple loaves of bread, two being Sara Lee! I have to go check if we were charged for bread that we didn't order. (We were  not charged.) And, as you have seen, one of the sub buns packs had been sampled.  Yuck...trash!   

So, long story short, I spent a long time over four orders.......so, I really do think I am done.